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How do I know if my order is a small, medium or large delivery?
We choose the best delivery partner for your order based on the size and fragility of the items you buy. Every delivery partner will contact you before delivery by text, email or phone. Find out what to expect with your delivery.
What size is my delivery?
Every item has a delivery size based on how big and heavy it is. Here’s what usually falls into each size.
SSmall
Taps, shower fittings and accessories
MMedium
Mirrors, basins and heated towel rails
LLarge
Radiators
XLExtra Large
Vanity units and shower glass
Who delivers your order?
Unless an item says it’s delivered direct from our supplier, your delivery partner depends on its size.
SM
Small and MediumDelivered by DPD or Evri. You’ll get text and email updates, and in most cases a 1-hour time slot on the day of delivery.LXL
Large and Extra LargeDelivered by our specialist partners BJS, Violet Logistics or Fortec, who handle bigger and more fragile items.Where can I see my delivery size?
Your delivery size is shown as a letter next to the delivery method, for example ‘Next Day Delivery (S)’ or ‘Standard Fragile Delivery (L)’. You’ll find it in these places:
1On the product pageOpen the Delivery tab and enter your postcode. The delivery size is shown next to each delivery option.
2At checkoutOnce you’ve entered your delivery postcode, the size is shown next to the delivery method you choose.
3In your order confirmation emailIf you ordered on our website, the delivery size is shown next to your delivery method.
Ordering more than one item? If your items are delivered together, the delivery size is the largest one in your order. For example, a tap (S) and a bath (XL) would be an Extra Large (XL) delivery.
Not sure about anything, or have a question about your delivery? Our customer service team will be happy to help.
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